Principles and Policies

Dialogue with the Customer

As a small and nimble operator, we derive energy from a constant dialogue with our end-customers. Some 20,000 e-mails, under 1 % return rate thus far.

A Passion for Innovation

Tubular speaker cabinets are nothing new, but they were never seriously proposed to the guitar world. Hence, the entire concept is an innovation, and so are many key solutions and details around it. We have tallied almost 20 separate product innovations. Early on, we decided against seeking patents, as that would have ruined our finances. Instead, we invested in design, tooling and product awareness. Many design details, which effectively protect the entire design, have been registered with EUIPO, the EU intellectual property agency.

Continuous Improvement

We reserve the right to introduce changes to our products without prior notice. We will never knowingly make changes that detract from the tone, functionality or perceived quality of a given model.

Supplier Relations

We are in contact with several manufacturers of speakers and amplifiers but don’t have a contractual relationship with any of them. Our standard speakers are sourced through distributors. Demo amps are drawn from our testing arsenal.

Artist Relations

In keeping with our mission to help the working musician, we have handed out a small number of products to ”test pilots”. The comments of these first-rank artists are invaluable. We are also willing to sell our products, on a discretionary basis, to outstanding artists and music students at a discount. Given that the freelance musician has many roles, we are not requiring the exclusive use of a TOOB. Visibility, a video clip, a good word on social media is all we ask in return.

Warranty

We guarantee our products for two years against defects in materials or workmanship. This excludes the speaker (driver), which rarely fails unless driven too hard. Each unit is tested before leaving our works. The simplicity and serviceability of the TOOB design often makes a DIY repair, with advice and/or parts from us, the least cumbersome and most cost-efficient procedure. Please study carefully the instructions sheet that comes with each product!

Shipping

Thanks to our arrangement with a shipping agent, we can offer several options to almost any destination in the world. In most cases, the Finnish Post, GLS or UPS offer the best terms.

Product Returns

Our resellers follow their own, customary or statutory product return policies. For a standard product purchased direct from us, we offer a 14-day trial period, starting from the delivery of the product to the buyer. Payments made via PayPal will not be touched before the trial period has expired. However, returning the product will be at the buyer’s expense. Products made or customized to order, prototypes or secondhand products cannot be returned.

Commercial Relations

We encourage customers to turn to our local resellers first. In today’s landscape, direct web trading has nevertheless become the norm. Efforts continue to widen our international network of independent, specialized resellers. Yet, it’s realistic to assume that the bulk of our sales going forward will take place via this website.